General News
25 October, 2022
GMW starts flood team
With a large part of the region affected by recent floods and some areas still experiencingflooding Goulburn-Murray Water says it has established a dedicated recovery team tosupport its customers and communities. The team started on Monday with the...
With a large part of the region affected by recent floods and some areas still experiencing
flooding Goulburn-Murray Water says it has established a dedicated recovery team to
support its customers and communities.
The team started on Monday with the aim of supporting GMW customers, investigating and repairing impacted infrastructure and supporting other agencies.
General manager incident and recovery Daniel Irwin said GMW was committed to
supporting customers through the impacts of flood.
“Our team has already begun identifying flood-impacted assets and reviewing what works will
be needed to repair them as a priority,” Mr Irwin said.
“We’ll be developing interactive maps in the near future so customers will be able to see the
impacted assets and the works we’ll be doing to restore them.”
GMW’s Tatura, Kyabram, Shepparton and Cobram Customer Service Centres have now
returned to their standard operating days and times, while the Kerang and Rochester centres
remain closed.
Mr Irwin welcomed customers to contact GMW to discuss their flood recovery needs.
“We also want our customers to know that we are there to help them through this time – we
will work closely with impacted communities over the coming weeks and months,” he said.
GMW will replace any water entitlement records and statements free of charge, and records
can be sent to an alternative address if required.
To ensure the privacy of customer information, GMW will verify the identity of those that
request new copies of records.
Support through hardship in paying accounts is also available, with GMW saying it is committed to working with customers to implement a payment plan that works for them.