General News
18 September, 2024
000 call drop out - resident concern
MICK and Monique Ward faced harrowing minutes trying to phone for an ambulance last week. “The first call cut out and the second call was momentarily in and out due to the lack of reception,” said Mick who had a haemorrhage in his mouth. The...
MICK and Monique Ward faced harrowing minutes trying to phone for an ambulance last week.
“The first call cut out and the second call was momentarily in and out due to the lack of reception,” said Mick who had a haemorrhage in his mouth.
The Glenalbyn man was recuperating from tonsil surgery last Wednesday when wife Monique battled reception to call an ambulance for a trip to Bendigo Health.
“These 4G network towers are supposed to have a 17km range each way. I live in Glenalbyn half-way between Inglewood and Wedderburn. 15km approximately from each tower. When the traffic gets busy on these towers we lose out,” he said.
“It’s been happening here for 12 years that we have been here.”
Telstra regional general manager Steve Tinker said: “We’re not aware of any network issues last week in and around Inglewood, Glenalbyn or Wedderburn.
“A number of environmental factors can affect mobile coverage, such as the type of device being used, the distance from a tower, terrain (hills and valleys), vegetation or buildings.
“We continually investigate new opportunities to further expand our mobile coverage, including co-investment opportunities.”
Residents complained about connectivity when storms hit on Christmas Day and cut service for up to eight hours. Mr Ward said poor service continued in the district.